Frequent Questions
We are able to tailor a package to your needs and wants. All of this can be discussed at your assessment.
How are my services arranged?
A senior member of staff will make an appointment with you in your home to discuss your particular requirements. You may like a family member or friend to be present. This visit is free and carries no obligation. Once both parties have agreed on the service to be provided and the costs explained you will be given a contract which details our terms and conditions and a home file containing more information about the way we work.
Will I always have the same carer?
We aim to match carers to our customers as closely as possible and to maintain continuity whenever we can.
What if I don’t like my carer?
Very rarely there may be a clash of personalities. If there is a problem, please do let us know so a solution can be made.
Will my carer be properly trained?
All our carer’s undergo regular training in all aspects of the service they provide. Carers are routinely monitored and supervised by senior staff. With your permission, the Senior members of staff may monitor the carer while they are working in your home. We will also arrange regular review visits with you to make sure you are happy with the service you receive.
How much will it cost?
For our current scale of charges please contact us on 01268 560246 or email admin@md-care.co.uk Fees are individually calculated for each contract depending on the length of the visit , the location and the type of service provided. All charges will be explained to you before the service starts.
How do I pay?
You will be invoiced either weekly or monthly, depending on your preference. Your invoice will detail all the visits carried out for that month. Payment can be made by cheque or bank transfer. We also welcome customer’s who receive direct payments.
